Shipping & Return Policy
We want you to love what you wear. If something isn't right, here's exactly how we'll make it right.
Request window
3–7 days after delivery
Required proof
Unboxing video + receipt
Strictly non-returnable
Dolfin swimsuits
Section 1 & 2
Eligibility & valid reasons
You can request a return or exchange within 3–7 days of receiving your parcel. Items must be unused, unwashed, with tags attached and in their original packaging. We accept the following reasons:
Wrong item received
We shipped you something different from what you ordered.
Defective or damaged
The item arrived with a manufacturing defect or was damaged in transit.
Wrong size
The size you received doesn't fit — exchange for a different size, subject to stock.
Section 3
Conditions for return / exchange
Unboxing video requiredRequired
A clear, uncut video of the parcel being opened is required as proof for every return or exchange request.
Proof of purchase
Order confirmation, receipt, or a screenshot of your order — any one of these is fine.
Resellable condition
Items must be unused, unwashed, with tags attached and in original packaging — unless the issue is a factory defect or our error.
Final-sale items excluded
Items bought on promo, clearance, or marked Final Sale are not eligible for return or exchange.
If the requested size or variation is unavailable, you can exchange for an item of equal or higher value (paying the difference), or opt for a voucher of equivalent value.
Section 4, 5 & 6
Costs, processing & refund options
We cover shipping
If the issue is caused by AtletaAko — wrong item sent or a manufacturing defect — we shoulder the return shipping fee.
Customer covers shipping
For size changes or change-of-mind returns, the return shipping cost is shouldered by the customer.
Processing time
Requests are processed within 3–7 business days after we receive and inspect the returned item.
Full refund via bank transfer
We'll send the full amount back to your nominated Philippine bank account.
Store credit / voucher
Issued as a voucher of equivalent value, usable on any future AtletaAko order.
Section 7
Non-returnable / non-exchangeable items
- Used or washed items
- Items damaged by customer handling
- Items without tags or original packaging
- Dolfin swimsuits (hygiene reasons)
- Items purchased under promo or clearance
Section 8 — time-sensitive
Defective or incorrect items
For damaged, defective, or wrong-item issues, please send clear photos and a video as proof within 24–72 hours of receiving the item. After this window, we may not be able to file a claim with our courier or supplier.
Report a problemSection 9
How to initiate a return or exchange
- 1
Reach out
Message us on your preferred channel — email, SMS, Viber, or WhatsApp.
- 2
Send the details
Share your order number, reason for return/exchange, your unboxing video, and any required photos.
- 3
Wait for instructions
Our team confirms and sends return instructions and the ship-to address.
Contact us
Pick whichever channel is easiest — we reply on all of them.
See also our Shipping Policy for delivery zones and timeframes.